Aromagic does not offer returns unless the contents do not match the order. In case of an erroneous order, please contact us immediately, and we shall ensure that the correct order gets dispatched at no extra charge to you. Please do not tamper seals or open the products that need to be replaced.
Aromagic does offer exchanges if a product is damaged (only applicable for deliveries within India) without any cost to the customer. Aromagic does a thorough job in packing products before delivery. However, the shipping process can be rough during which the products can get damaged. In case of damaged goods, please decline receipt at the time of delivery. Aromagic will not exchange goods once they are received by the customer. Aromagic will also exchange spoiled goods if they have not been tampered with in any way. Customers are requested to keep their receipts carefully.
Please send us an email at email@example.com or call +91-7498712345 from Monday to Saturday between 9.30 am and 6.30 pm (IST) if you face any of the above situations.